Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how and when your orders are delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
In case of high order volume or unforeseen delays, we will notify you via email or SMS.

2. Shipping Charges

Shipping charges (if any) will be calculated and displayed at checkout.
We may offer free shipping on selected products or during promotional periods.

3. Delivery Timeline

Standard delivery time: 4–7 business days
Remote or rural areas: 7–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather, strikes, or unforeseen circumstances.

4. Shipping Partners

We use reliable third-party courier services to deliver your orders safely.
Tracking details will be shared via email or SMS once your order is shipped.

5. Incorrect Address

Please ensure that your shipping address and contact details are correct.
We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
Re-shipping charges may apply for orders returned due to incorrect address.

6. Damaged or Lost Packages

If your package is damaged during transit, please contact us within 48 hours of delivery with photos or an unboxing video.
In case of lost packages, we will coordinate with the courier partner and provide a resolution (replacement or refund) as per investigation outcome.

7. Cash on Delivery

Cash on Delivery (COD) is available for selected pin codes.
Additional COD charges may apply.
Orders placed via COD may require order confirmation before dispatch.

8. International Shipping

Currently, we ship only within India.
International shipping is not available at this time.

9. Contact Us

For any questions regarding this Shipping Policy, please contact:

Email: { jlemp.com@gmail.com }