Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in the same condition as received.

  • The item must be in its original packaging with all tags intact.

  • Return request must be raised within 7 days of delivery.

  • Proof of purchase (order number / invoice) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Products bought during sale or clearance

  • Customized or made-to-order items

  • Used, washed, or damaged items due to customer handling

  • Innerwear, hygiene products (if applicable)

2. Return Process

To initiate a return:

  1. Email us at {jlemp.com@gmail.com} with your order number and reason for return.

  2. Our support team will review your request within 24–48 hours.

  3. If approved, we will arrange a reverse pickup or provide a return shipping address.

Note: Reverse pickup availability depends on your location.

3. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days.

  • The refund will be credited to your original method of payment.

  • Shipping charges (if any) are non-refundable unless the return is due to our error (wrong/damaged product).

4. Replacements

We offer free replacements only in the following cases:

  • You received a damaged product

  • You received a wrong product

To request a replacement:

  • Share unboxing video or clear images within 48 hours of delivery.

  • Email details to {jlemp.com@gmail.com}

5. Cancellations

  • Orders can be cancelled within 12 hours of placing the order.

  • Once shipped, orders cannot be cancelled.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.

  • Contact your card provider or bank (processing time varies).

  • If still unresolved, email us at {jlemp.com@gmail.com}

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact:                

Email: {jlemp.com@gmail.com}.